Sweet friend,
How can we assist you with our delightful products?
Experiencing the Best with Art to Basic: We are passionately dedicated to ensuring that your journey with our handmade watercolor paints is nothing short of extraordinary. Should you need any assistance or have questions along the way, please know that our team is always here to support you. Your satisfaction is our utmost priority, and if we don't have the answer, we will go above and beyond to connect you with one of our trusted collaboration partners. Let us shower you with a positive and delightful experience that exceeds your expectations.
What kind of warranties do we offer?
Warranty for Your Peace of Mind: We wholeheartedly stand behind the quality of our handmade watercolor paints, and your contentment is of the utmost importance to us. That's why we offer a warranty that covers any manufacturer defects in materials or craftsmanship. Please note that the warranty does not extend to damage caused by neglect, abuse, or normal wear and tear. Should you need to return a product due to defects, we are here to assist you every step of the way. Simply reach out to us, and we will provide you with all the necessary information to make your return a seamless and stress-free process.
What are our hours of operation?
Our hours of operation are designed with your convenience in mind:
Monday to Friday: 8am to 6pm CEST Saturday: 10am to 3pm MST Sunday: Closed
What are our Payment Options?
We have chosen to partner with Stripe on our website to ensure a smooth and secure payment process for you. If you are interested in placing a wholesale order, we invite you to reach out to us through the contact form on our Wholesale page or directly via hello@arttobasic.com. We are thrilled to accommodate your needs and provide you with the best possible service.
How do we ship?
Shipping and delivery: Our dedicated team strives to ship your order within 2 days, ensuring prompt delivery of your much-anticipated package. Shipping fees are EUR 9.00 worldwide, ensuring that we can share our exceptional products with creative souls like you across the globe.
What is our Return and Exchange Policy?
At Art to Basic, we are committed to your absolute satisfaction with our handmade watercolor products. Should you find yourself less than delighted with your purchase, we are more than happy to offer returns and exchanges.
Returns: If, for any reason, you find that your purchase does not meet your expectations, you may return the product within 30 days of receipt for a full refund. Our aim is to make your return experience as effortless as possible, so please reach out to us to initiate the process. To be eligible for a refund, the product must be in its original condition and packaging. Once we receive the returned product, our dedicated team will carefully inspect it, and within 14 business days, we will process a refund to your original payment method.
Exchanges: Your artistic journey should always be filled with excitement and satisfaction. If you wish to exchange a product for a different size, color, or style, we are more than happy to assist you. Please contact us, and we will guide you through the exchange process. To be eligible for an exchange, the product must be in its original condition and packaging. Once we receive the returned product, we will inspect it thoroughly and process the exchange within 14 business days. In the event that the requested exchange item is out of stock, we will provide you with a store credit, ensuring that your creative spirit is never hindered.
Shipping: We kindly request that returns and exchanges be shipped back to us at your expense. To ensure the safe arrival of your return or exchange, we recommend using a secure and trackable shipping method, such as registered mail or a courier service. Your peace of mind is our priority, and we want to ensure that your return or exchange reaches us safely.
Quality Control:
At Art to Basic, we take immense pride in the craftsmanship of our handmade watercolor products. Each item undergoes rigorous quality control checks before it is shipped to you. However, if you happen to receive a product that is damaged, please notify us within 7 days of receipt, and we will gladly arrange for a replacement. Your satisfaction and enjoyment of our products are of utmost importance to us, and we are committed to making things right.
How do you care for your handmade watercolors?
Caring for your cherished handmade watercolors is essential to ensure their longevity and vibrancy. Here are some sweet and simple tips to keep your colors shining:
Store your watercolors in a cool, dry place: To preserve the freshness and integrity of your paints, store them away from direct sunlight and extreme temperatures. Find a cozy spot where they can rest undisturbed, allowing you to unlock their true potential whenever inspiration strikes.
Keep the tin and glass jar lids tightly closed: To prevent evaporation and maintain the ideal consistency of your watercolors and gum arabic mixture, ensure that the lids are securely fastened. This will help retain their silky smoothness, ready to adorn your artistic creations.
Avoid unnecessary exposure to water: While water is the lifeblood of watercolor painting, it's essential to minimize unnecessary exposure to water. Handmade watercolors are water-soluble, and excessive moisture can alter their texture and vibrancy. Handle your paints with care, avoiding prolonged contact with water and gently blotting them with a dry cloth if they accidentally come into contact with water.
Embrace the palette: A palette is not only a mixing tool but also a protector of your paints. Using a palette allows you to control the amount of water and color you incorporate, reducing waste and ensuring the longevity of your handmade watercolors. Explore the joy of mixing and blending on your palette, creating endless possibilities.
Clean your brushes with love: Your brushes are your trusted companions on your artistic journey. Treat them with care and clean them regularly after each painting session. Rinse them gently with water, removing any excess paint, and let them air dry. This will keep your brushes in pristine condition, ready to help you bring your creative visions to life.
By following these simple care tips, you can extend the lifespan of your handmade watercolors and enjoy their vibrant hues for countless artistic adventures to come.
Stay Up-to-Date on Availability:
We understand how important it is for you to stay informed about the availability of your favorite handmade watercolor paints. If any of our products are temporarily out of stock or if there are any shipping delays, we will do our utmost to keep you informed. Our goal is to ensure that you always have access to the high-quality, handmade watercolor paints you need for your artistic pursuits.
Should you have any further questions or require additional assistance, please do not hesitate to reach out. We are here to support you every step of the way on your creative journey.
With warmest regards, Team Art to Basic